Returns & Exchanges

We want you to be fully satisfied with your Wield VR gear, which is why we offer a 30-day return policy on all hardware and accessories. If your equipment doesn't enhance your virtual experience as expected, we are here to help with a straightforward refund or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Gear

  Securely pack the items in their original packaging, ensuring all controllers, haptic modules, and cables are included to qualify for a full refund.

• 3.
  Ship to Wield VR

  Affix the provided shipping label or use a tracked courier service to send the package back to our quality control center.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund will be processed to your original payment method within 5-7 business days.