Frequently Asked Questions
Everything you need to know about your VR gear and orders.
What is the standard shipping time for my VR accessories?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Are Wield VR products compatible with all headsets?
Our products are specifically designed for major VR platforms including Meta Quest, Valve Index, and HP Reverb. Please check the 'Compatibility' section on each product page to ensure a perfect fit for your specific hardware.
What is your return policy for electronic components?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund, minus shipping costs.
Do you offer a warranty on your hardware haptics?
Yes, all Wield VR electronic products come with a 1-year limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How do I track my order once it has shipped?
As soon as your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.